1.1. When the guest books in advance or arrives directly at the Hotel without a reservation, he shall pay, as confirmation deposit (art. 1385 of the Italian Civil Code),an amount of at least 30% (thirty percent) of the total cost of their stay by bank transfer to the account IBAN no. IT27T0306962682074000810334 BIC: BCITITMM or using the Direct Link system – following the instructions given by the Hotel’s Booking Office – or by cheque made out to Hotel Apollo S.p.a. which shall be handed over when booking, without prejudice to the provisions of clauses 1.4 and 1.5 below.

1.2 When the guest books in advance or arrives directly at the Hotel without a reservation, he may also pay for his stay by credit card, authorising the Hotel, from the twentieth day before the date of the end of their booked stay, to block as confirmation deposit (art. 1385 of the Italian Civil Code), an amount of at least 30% (thirty percent) of the total cost of their stay, using the MO/TO system at their credit card provider, ,, without prejudice to the provisions of clauses 1.4 and 1.5 below.

1.3 The guest may freely withdraw from this contract by sending written notification to the Hotel at least 7 (seven) days before the beginning of their booked stay. In this case:

i) if the guest has paid by bank transfer, Direct Link or cheque, the amount paid in accordance with foregoing clause 1.1 will be refunded to him within 10 (ten) days of the date on which notification of withdrawal was sent to the Hotel, minus an all-inclusive fixed amount of € 10.00 (ten,00), to cover all expenses and/or bank commissions

ii) if the guest has paid by credit card in accordance with clause 1.2, the Hotel will release the blocked amount within 10 (ten) days of the date on which notification of withdrawal was sent to the Hotel.

1.3.1. The deadline for freely withdrawing from the contract by sending written notification to the Hotel, in accordance with clause 1.3 and without prejudice to the provision of that clause, is 14 (fourteen) days – before the date of the beginning of the stay – during the Christmas period (from 26 December to 6 January every year) and at Easter (from the week before Easter to the week after Easter Sunday every year).

1.4 If the guest’s written notification of their withdrawal arrive after or on the seventh day before the beginning of their stay indicated in the booking, or after the date indicated in clause 1.3.1, the amount paid in accordance with clause 1.1 or blocked pursuant to clause 1.2, will no longer act as a confirmation deposit but will be taken by the Hotel as price for exercising withdrawal (art. 1373 of the Italian Civil Code).

1.5 If the guest:

a) does not show up;

b) arrives after 7.00 pm on the first day of their stay indicated in the booking, without notifying the Hotel of the delay and confirming arrival;

c) leaves earlier than the last day of their stay;

d) fails to pay for their stay;

he will incur a penalty of an amount equal to the value of to the entire booked stay. In this case:

i) if the guest has paid by bank transfer, Direct Link or cheque, the amount paid in accordance with clause 1.1 will be transformed into a down payment of the penalty referred to in clause 1.5;

ii) if the guest has paid for his stay by credit card in accordance with clause 1.2, from the twentieth day before the date of the end of their booked stay, the Hotel may block and directly collect the entire cost of the booked holiday, as they have expressly been authorised by the guest to do so at the time of booking. The blocked amount referred to in clause 1.2 will be transformed into a down payment of the penalty due in accordance with this clause 1.5 and collected by the Hotel.

1.6. When guests arrive at the Hotel, they shall present their credit card as guarantee of payment of the balance or other monies due in accordance with the foregoing clauses, authorising the Hotel from that moment to block said amounts, unless the parties have opted for another method of payment at check-out.

1.7 In case of discrepancies between the translations of the “TERMS AND CONDITIONS FOR BOOKINGS, WITHDRAWAL AND BREACH OF CONTRACT”, the one written in Italian will prevail.

Reservation and cancellation of therapeutic and wellness treatments – applicable penalty charge

1. 1 for services relating to therapeutic and wellness treatments, customers must arrive in the area where the services are due to be provided at least 10 minutes before the time of their appointment, so that staff can carry out all appointments punctually and ensure that there are no delays that mean other users have to wait.
2. 2 wellness treatments (in particular massages lasting over 20 minutes and beauty treatments), can be cancelled for free by customers if they notify us at least 12 hours before the scheduled start time of the treatment that they have booked. after this time, customers can still cancel their treatment but they shall be charged the entire cost of the service in question.
3. 3 thermal treatments (in particular mud application, therapeutic baths and reaction massages) can be cancelled for free by customers if they notify us at least 3 days before the scheduled start of the treatment in question. after this time, customers can still cancel their thermal treatment but they shall be charged the entire cost of the service in question.